Our goal is to ensure that you are completely satisfied with our services. If you receive a defective or inaccurate product, please contact us at [email protected], and we will promptly offer a replacement or refund.
Please note that we cannot accept returns or offer refunds for unsuccessful deliveries due to customer errors in shipping addresses, unavailability, or loss of products due to security in customer living areas. Additionally, we cannot refund orders that are refused upon delivery.
We do not offer refunds or replacements for apparel sizing or color dissatisfaction. Please refer to our sizing charts on the product page or order confirmation email within 12 hours of purchase to ensure satisfaction.
Our return policy allows for returns up to 30 days after delivery. After this period, we cannot offer refunds or exchanges.
Due to the fact that our products are made-to-order and for hygiene reasons, we do not accept returns or exchanges unless the item is significantly different from the description or sample, or not what you ordered. Our products may differ slightly from advertised images due to lighting or monitor displays.
If you need to initiate a return, please contact our Customer Support team with your order number, a video or photo of the faulty product, complete delivery address, and contact telephone number. Once your return is received and inspected, we will notify you of approval or rejection of your refund. If approved, your refund will be processed within a certain timeframe.
Please note that we cannot offer refunds or exchanges on sale or promotional items. You are responsible for paying the shipping costs for returning items.
If you need to change or cancel your order, please contact us immediately with your order number and desired modification. Orders can only be modified or cancelled within 12 hours of purchase.
By making a purchase, you accept and agree to these terms and conditions.